Returns & Exchanges
At CRKD, we want you to be fully satisfied with your NEO S hardware. If you are not completely happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the NEO S items you wish to return.
Prepare the Package
Securely pack your gear in its original packaging, ensuring all collectible components, cables, and manuals are included to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the hardware's condition, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing