Frequently Asked Questions
Everything you need to know about your CRKD NEO S gear.
What devices is the NEO S compatible with?
The NEO S is a versatile wireless collectible controller designed for use with Nintendo Switch, PC, Mobile, and Smart TVs.
Does the NEO S feature Hall Effect sensors?
Yes, the NEO S is equipped with state-of-the-art Hall Effect thumbsticks to ensure precision and eliminate stick drift for a superior gaming experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary based on location but generally range from 7-14 business days.
What is the return policy for CRKD products?
We offer a 30-day return policy for items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Can I remap the buttons on the NEO S?
Absolutely. The NEO S features remappable back buttons that can be programmed directly on the controller or through the CRKD True Collection App.
Is there a warranty on the NEO S controller?
Every NEO S comes with a standard 12-month manufacturer's warranty covering any hardware defects or technical issues.